Billing & Payments

Billing descriptor & payment FAQ

This page explains what may appear on your card statement after purchasing from an EKSC group brand, why it may show EKSC LTD, and what to do if you do not recognise a charge.

What appears on your statement

Understanding your card statement

When you purchase from a brand operated by EKSC LTD, the descriptor on your card statement depends on the payment route used and your issuing bank's display rules.

Why you may see EKSC LTD: Where EKSC LTD central checkout infrastructure processes the payment, EKSC LTD is the contracting and payment-processing entity for the transaction. As a result, the charge may appear as EKSC LTD on your statement rather than the individual brand name. This is normal and expected.

Your statement may show one of the following:

  • The brand name directly — e.g. ISLA LONDON, EMA BRATISLAVA, ATELJE SVETLOSTI
  • EKSC LTD — where EKSC LTD central checkout infrastructure processed the payment
  • A shortened or abbreviated form depending on your issuing bank's display rules

Billing descriptor statement: Depending on the payment route used, a customer's card statement may show EKSC LTD or an applicable payment descriptor linked to the group checkout infrastructure. If you do not recognise a charge, please contact payments@eksc.co.uk before opening a dispute. We identify the transaction and provide full details promptly.

The amount charged will always match the total shown at checkout. We do not charge additional amounts after checkout without explicit authorisation.

Active Group Brands
Isla Londonislalondon.co.uk · UK
Ema Bratislavaemabratislava.sk · Slovakia
Atelje Svetlostiateljesvetlosti.rs · Serbia
Possible Statement Descriptors
EKSC LTDGroup entity — central checkout
ISLA LONDONUK women's fashion brand
EMA BRATISLAVASlovak fashion brand
ATELJE SVETLOSTISerbian home decor brand
Abbreviated formsIssuing bank display rules vary
Question about a charge? payments@eksc.co.uk

Do Not Recognise a Charge?

Contact payments@ before opening a dispute

In most cases we can identify the transaction and resolve your query faster than a formal card dispute. Contact payments@eksc.co.uk with the charge date, amount and descriptor.

Step 1
Check your email for an order confirmation

Search your inbox for a confirmation from Isla London, Ema Bratislava or Atelje Svetlosti. The email includes the order number, items, total and dispatch details.

Step 2
Contact payments@eksc.co.uk

Send the charge date, amount and descriptor shown on your statement to payments@eksc.co.uk. Include your order number if you have it. We respond within one business day.

Step 3
We confirm the transaction

We provide written confirmation of the order, amount, brand and fulfilment status. If the charge is incorrect, we initiate a refund immediately.

Step 4
Resolution without a formal dispute

Direct contact resolves most cases faster than a chargeback. A card dispute remains available to you as a last resort if direct resolution is not possible.

FAQ

Common billing questions

Why does my statement show EKSC LTD instead of the brand name?
EKSC LTD is the contracting and payment-processing entity for transactions completed through the group's central checkout infrastructure. Where EKSC LTD processes the payment, the descriptor on your statement will show EKSC LTD. The charge relates to your purchase from the specific brand you ordered from. See How Payments Work for full details.
How do I find out which order a charge relates to?
Contact payments@eksc.co.uk with the charge date, amount and descriptor. We will identify the transaction and confirm the order, brand, amount and fulfilment status within one business day.
What if the amount is different from what I expected?
The amount charged should match the total shown at checkout. If there is a discrepancy, contact payments@eksc.co.uk with your order number and the amount on your statement. We investigate and issue a correction or refund if a charging error has occurred.
Can I get a receipt or invoice?
Yes. An order confirmation is sent at time of purchase. If you need a formal receipt or did not receive the confirmation, contact support@eksc.co.uk with your order number.
What if I believe the charge is fraudulent?
Contact payments@eksc.co.uk immediately with the charge details. We investigate promptly. If the charge cannot be matched to any order associated with your details, we confirm this in writing so you can proceed with a card dispute.
Does EKSC LTD store my card details?
No. EKSC LTD does not store raw card data. All payment processing is handled through regulated, PCI DSS-compliant payment service providers. Card data is handled and tokenised by the payment provider only.