Advisory Services

E-commerce advisory & consulting

Alongside its retail brand operations, EKSC LTD provides structured advisory services to e-commerce operators seeking independent, experienced support on operations, payments, compliance and commercial strategy.

Active Multi-Market Operators
Payment & Compliance Experience
Enquiry-Based Engagements

Who We Work With

Services for e-commerce operators

Our advisory services are suited to direct-to-consumer e-commerce operators who are building, scaling or stabilising their operations and require structured, independent input from practitioners with hands-on operational experience.

E-Commerce Strategy Advisory
Store architecture, commercial offer, retention and market positioning
What it covers
  • Store architecture and product offer review
  • Pricing strategy and margin structure
  • Multi-buy and upsell offer construction
  • Retention strategy and email funnel review
  • Market positioning and brand clarity assessment
  • Customer acquisition cost and LTV review
Who it's for

Operators running Shopify or equivalent stores who have traction but are not yet operating with structured commercial strategy. Suitable for operators at early and mid-growth stages looking to establish cleaner foundations.

Engagement model

Engagements are scoped by application. A short intake call is conducted to establish fit, scope and current operational context. Deliverables are agreed in advance. Engagements are typically delivered in one to three weeks depending on scope.

Pricing is scope-based. Details are provided at application stage.

Payment Operations Advisory
Provider onboarding, compliance standards, dispute prevention and payment hygiene
What it covers
  • Payment provider selection and onboarding readiness
  • Underwriting documentation and website compliance review
  • Dispute and chargeback prevention frameworks
  • Refund and return policy structure for gateway compliance
  • Descriptor and customer communication standards
  • Operational monitoring and payment health processes
Who it's for

Operators who are setting up payment infrastructure for the first time, expanding to new markets or providers, or experiencing payment account instability. Also suitable for operators preparing for underwriting review or PSP onboarding.

Engagement model

Engagements begin with a structured review of the operator's current payment setup, website and policies. A findings report is produced with prioritised recommendations. Implementation support is available as an add-on.

Pricing is scope-based. Details are provided at application stage.

Store Audit & Operations Review
Compliance, policy, fulfilment and risk exposure assessment
What it covers
  • Website and store compliance review (consumer law, GDPR, advertising standards)
  • Policy audit: terms, refunds, privacy, shipping
  • Customer communication and support standards review
  • Fulfilment process and tracking standards review
  • Risk exposure identification: dispute triggers, policy gaps, compliance weaknesses
  • Prioritised findings report with recommended actions
Who it's for

Operators who have been trading for some time but have not systematically reviewed their compliance posture, policy stack or operational risk. Also suitable as a pre-launch checklist for new stores entering regulated markets.

Engagement model

Delivered as a structured written audit. The operator provides store access and relevant documentation. A detailed findings report is produced within an agreed timeframe, typically five to ten business days.

Pricing is fixed per audit. Details are provided at application stage.

E-Commerce Mentoring
Structured ongoing support for operators building and scaling independently
What it covers
  • Regular structured sessions (typically fortnightly or monthly)
  • Review of key metrics, decisions and priorities
  • Guidance on operational, commercial and compliance questions
  • Accountability structure for key actions and milestones
  • Access to EKSC operational frameworks and templates where applicable
Who it's for

Operators building their first or second e-commerce operation who want structured input from someone actively running multi-market stores. Not a coaching programme. Not motivational content. Focused, practical and operational.

Engagement model

Ongoing engagements run on a monthly basis, cancellable with reasonable notice. A short intake assessment is conducted before any engagement begins to establish fit and current operational context.

Monthly retainer. Pricing provided at application stage.

How to enquire

All service engagements begin with a written enquiry. Please send a brief description of your current situation, what you are looking for and which service area is most relevant to your needs.

We will respond within two business days with an assessment of fit. If there is a clear match, we will schedule a short call to scope the engagement before any agreement is made.

Send an enquiry — legal@eksc.co.uk
Service Terms Summary
Engagement startApplication and intake call
Minimum commitmentScope-dependent; agreed in advance
Delivery formatWritten reports, calls, async support
Refund positionScoped deliverables: refundable if not delivered. Retainers: cancellable with notice.
Contactlegal@eksc.co.uk