Terms of Use & Group Policies

Last updated: May 2026. EKSC LTD, Company No. 15834846, England & Wales.

Terms of Use — eksc.co.uk

By accessing and using eksc.co.uk, you agree to these terms. If you do not agree, please do not use this website. eksc.co.uk is operated by EKSC LTD, a private limited company registered in England and Wales (Company No. 15834846).

The website serves as the corporate website for EKSC LTD and provides information about the group, its brands, services, payment infrastructure and policies. Content is provided for informational purposes. EKSC LTD makes reasonable efforts to ensure accuracy but does not warrant that all content is complete or error-free at all times.

Contracting Entity for Transactions

The brand shown at checkout identifies the product range and trading identity the customer is purchasing from. All consumer rights, refund entitlements and support routes associated with that transaction apply in relation to EKSC LTD as the contracting entity.

Brand-level terms and policies published on individual brand websites describe the product ranges, delivery terms and specific policies applicable to that brand. In the event of any conflict between brand-level terms and these group-level terms, the group-level terms govern where EKSC LTD is the contracting entity for the transaction.

Refunds & Returns

Where EKSC LTD is the contracting entity, the following applies:

• UK customers: right to return most items within 14 days of receipt under the Consumer Contracts Regulations 2013
• EU customers: right to return most items within 14 days of receipt under the EU Consumer Rights Directive
• Items must be returned in original condition unless defective or not as described
• Refunds are processed to the original payment method within 14 days of return receipt, or within statutory timeframes
• Return shipping costs are the customer's responsibility unless the item is defective, incorrect or not as described

To initiate a return, contact support@eksc.co.uk with your order number and reason. Nothing in this policy affects statutory consumer rights.

Shipping & Delivery

• Handling time: one to three business days from order confirmation. Up to six business days during high-volume periods
• Shipping: tracked services appropriate to the destination market
• Estimated delivery: shown at checkout for each brand and market
• Tracking: provided to the customer upon dispatch
• Customs delays: outside our direct control; we will assist in investigating where possible

Contact support@eksc.co.uk with your order number if delivery has not arrived within the estimated window.

Payment Terms

• Payment is taken at the point of order confirmation. No payment is charged until the customer has confirmed their order
• All prices displayed in the applicable currency for the relevant brand and market, including applicable taxes where required
• Accepted payment methods displayed at checkout for each brand
• Where EKSC LTD central checkout infrastructure is used, EKSC LTD is the payment-processing entity. Card statements may show EKSC LTD or the relevant brand name as the descriptor
• All card handling is performed by regulated, PCI DSS-compliant payment service providers via tokenisation. EKSC LTD does not store raw card data
• For payment or billing questions, contact payments@eksc.co.uk

Service Delivery Terms

For advisory and consulting services provided by EKSC LTD:

• Engagements are accepted subject to fit and availability. EKSC LTD reserves the right to decline any engagement request
• Scope, deliverables, timeline and pricing are confirmed in writing before any engagement commences. No work begins until written scope is agreed
• Invoices are issued by EKSC LTD. Payment terms are agreed at scope confirmation stage
• Services are non-instant and delivered by prior agreement. No service is delivered on demand without a prior written engagement agreement
• Scoped deliverable engagements: pro-rata refund issued for any undelivered agreed deliverable if EKSC LTD is unable to deliver within the agreed timeframe
• Monthly retainer engagements: cancellable with 14 days' written notice. Fees for the current period are non-refundable unless EKSC LTD fails to deliver the agreed service
• Rescheduling: clients may request to reschedule sessions or deliverables with reasonable notice. EKSC LTD will accommodate reasonable rescheduling requests where possible
• EKSC LTD makes no guarantees about specific commercial outcomes from advisory services. Advice is provided in good faith based on available information

Intellectual Property

All content on eksc.co.uk, including text, design, logos and structure, is the intellectual property of EKSC LTD unless stated otherwise. Reproduction or distribution without written permission is not permitted. Brand names and logos of group brands are the property of EKSC LTD.

Limitation of Liability

To the extent permitted by applicable law, EKSC LTD's liability in connection with products purchased through active group brands is limited to the value of the specific order in question. This limitation does not affect statutory consumer rights or liability for death or personal injury caused by negligence. EKSC LTD is not liable for delays caused by circumstances outside its reasonable control.

Governing Law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protection rights applicable in the customer's country of residence. EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.