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Billing & Payments

Billing descriptor & payment FAQ.

This page explains what may appear on your card statement after purchasing from an EKSC group brand, and what to do if you do not recognise a charge.

What appears on your statement

Understanding your card statement.

When you purchase from a brand operated by EKSC LTD, the descriptor on your card statement depends on the payment route used and your issuing bank's display rules.

Why you may see EKSC LTD: Where EKSC LTD central checkout infrastructure processes the payment, EKSC LTD is the contracting and payment-processing entity. As a result, the charge may appear as EKSC LTD on your statement rather than the individual brand name. This is normal and expected.

Your statement may show:

  • The brand name directly — e.g. LANENI DOM
  • EKSC LTD — where EKSC LTD checkout infrastructure processed the payment
  • A shortened or abbreviated form depending on your issuing bank
Billing descriptor statement: Card statements may show EKSC LTD or an applicable descriptor. If you do not recognise a charge, contact payments@eksc.co.uk before opening a dispute. We identify the transaction and provide full details promptly.
Question about a charge? payments@eksc.co.uk →
Active Group Brands
Laneni DomHome decor · Serbia · RSD
Possible Statement Descriptors
EKSC LTDGroup entity — central checkout
LANENI DOMSerbian home decor brand
Abbreviated formsIssuing bank display rules vary
Unrecognised charge?

Contact payments@ before opening a dispute.

We can identify the transaction and resolve your query faster than a formal card dispute.

01

Check your email

Search for an order confirmation from Laneni Dom with the order number and amount.

02

Contact payments@

Send the charge date, amount and descriptor to payments@eksc.co.uk. Include your order number if you have it.

03

We confirm the transaction

We provide written confirmation of the order, amount, brand and fulfilment status within one business day.

04

Resolution

Most cases resolved without a formal chargeback. A card dispute remains available to you as a last resort.

FAQ

Common billing questions.

Why does my statement show EKSC LTD instead of the brand name?
EKSC LTD is the contracting and payment-processing entity for transactions completed through the group's central checkout infrastructure. Where EKSC LTD processes the payment, the descriptor on your statement will show EKSC LTD. The charge relates to your purchase from the specific brand you ordered from.
How do I find out which order a charge relates to?
Contact payments@eksc.co.uk with the charge date, amount and descriptor. We identify the transaction and confirm the order, brand, amount and fulfilment status within one business day.
What if the amount is different from what I expected?
The amount charged should match the total shown at checkout. If there is a discrepancy, contact payments@eksc.co.uk with your order number and the amount on your statement. We investigate and issue a correction or refund if a charging error has occurred.
Does EKSC LTD store my card details?
No. EKSC LTD does not store raw card data. All payment processing is handled through regulated, PCI DSS-compliant payment service providers. Card data is handled and tokenised by the payment provider only.
What if I believe the charge is fraudulent?
Contact payments@eksc.co.uk immediately with the charge details. We investigate promptly. If the charge cannot be matched to any order associated with your details, we confirm this in writing so you can proceed with a card dispute.