Contact Directory
Three dedicated contacts ensure your enquiry reaches the right team without delay.
Orders & Delivery
Order enquiries, delivery status, refund requests, product questions and general post-purchase support.
Payments & Billing
Payment questions, unrecognised charges, billing descriptor queries. Contact here before opening a dispute.
Legal & Compliance
Formal complaints, legal correspondence, compliance queries, underwriting or institutional enquiries.
Orders and Delivery
Contact: support@eksc.co.uk
Include your order number and the brand you purchased from. We can confirm dispatch status, tracking references and investigate delays.
- Order confirmation and dispatch status
- Tracking references and carrier information
- Estimated delivery window for your location
- Investigation of delayed or missing orders
Refunds and Returns
Contact: support@eksc.co.uk
1
Contact support with order number and reason
Send to support@eksc.co.uk. Describe the issue clearly. Attach photos where relevant.
2
We review and confirm the outcome
Review against applicable policy. Response within one business day in most cases.
3
Refund or return instructions confirmed in writing
Approved refunds processed to original payment method within 14 days or within statutory timescales.
Payment Questions
Contact: payments@eksc.co.uk
Contact payments@ before opening a dispute. We can identify any EKSC transaction, confirm order details and resolve most payment queries faster than a formal chargeback process.
- Identifying a charge on your card statement
- Explaining the billing descriptor shown (EKSC LTD or brand name)
- Providing a receipt or transaction confirmation
- Confirming whether an amount charged matches the order
- Initiating a refund where a charging error is identified
Response Times
- Standard support enquiries (support@): one business day
- Refund and return requests: acknowledgement same day; resolution within three business days
- Payment and billing queries (payments@): same day or next business day
- Legal / formal complaints (legal@): acknowledgement within two business days; response within five
- Urgent compliance / underwriting (state URGENT): same-day response
What to Include
- Your full name and email address used at time of order
- Your order number (found in your order confirmation email)
- The brand you purchased from (Laneni Dom)
- A brief description of your enquiry or issue
- Photographs or screenshots if relevant